Three ways to get help - pick whichever fits the question. For shipment-specific issues, have your WL-XXXXXX reference number ready.
Instant answers to most questions, 24/7. Trained on Westline's help docs + carrier policies. Escalates to a human when it can't resolve.
Building this quarter. Until then, the FAQ + email options below cover most questions.
Real human, real reply. Best for shipment-specific issues, refund questions, billing, account changes.
Most common questions are answered in the FAQ, and the Operations page covers carrier policies + claims workflow.
Live status of the dashboard, quote engine, and label generation. Updated automatically every 3 minutes.