Terms of Service
Last updated: March 18, 2026
By accessing or using Westline Trade Partners, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our platform. These terms apply to all users including direct members and Shopify merchants who connect their stores.
01Service Description
Westline Trade Partners ("Westline") is a third-party shipping platform that provides discounted UPS rates to members. Westline acts as the billing party on all UPS labels. By using our service you authorize Westline to generate shipping labels on your behalf under our UPS account number.
02Payment
All shipments must be paid in full before a label is generated. Prices shown are your member rate — the discounted rate Westline passes to you. Payments are processed securely via Stripe. Westline Trade Partners LLC will appear on your billing statement.
03Weight & Dimensional Adjustments
Shipping rates are calculated based on the weight and dimensions you provide at the time of booking. If UPS determines the actual weight or dimensions differ from what was declared, your payment method may be charged the difference. You acknowledge and accept this liability by agreeing to our terms before each shipment payment.
04Refund Policy
Labels may be voided and refunded provided the package has not yet been picked up by the carrier and the void request is submitted within 90 days of label creation. To request a void, contact info@westlinetp.com with your reference number, or use the void option in your shipment dashboard. Approved refunds will be returned to your original payment method within 5–10 business days. A cancellation fee of 4% of the label price (minimum $4.00) will be deducted from all refunds to cover non-recoverable payment processing costs. Labels cannot be voided once a package has been scanned by the carrier or marked as in transit.
05Limitation of Liability
Westline is not responsible for carrier delays, lost packages, or damage occurring after a package is tendered to UPS. All claims for loss or damage must be filed directly with UPS. Westline's total liability to you for any claim shall not exceed the amount paid for the specific shipment in dispute.
06Prohibited Items
Westline does not guarantee pickup or delivery of items prohibited by UPS or applicable law. You are solely responsible for ensuring your shipment complies with all carrier and regulatory requirements. Westline reserves the right to refuse service for any shipment at its discretion.
07Shopify Integration
When you connect your Shopify store, you authorize Westline to access your order data, customer shipping information, and submit fulfillment updates on your behalf. This access is used exclusively for shipping label generation and order fulfillment. You may revoke this access at any time from your Westline dashboard.
08Account Termination
Westline reserves the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or abuse the platform. Any outstanding balances remain due upon termination.
09Changes to Terms
We may update these terms at any time. We will notify registered users of material changes via email. Continued use of the platform after changes are posted constitutes your acceptance of the updated terms.
Contact
For questions about these terms, contact us at admin@westlinetp.com
Westline Trade Partners — 3104 North Armenia Avenue, Tampa FL 33607