Terms of Service
Version 1.2.0
By accessing or using Westline Trade Partners, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our platform. These terms apply to all users including direct members and Shopify merchants who connect their stores.
01Service Description
Westline Trade Partners LLC ("Westline") operates a software platform that enables registered businesses to generate carrier shipping labels through Westline's negotiated rate agreements with major carriers, including UPS, FedEx, USPS, and other authorized carriers. Westline does not transport, take possession of, or physically handle any shipment. The customer is the shipper of record for each shipment booked through the platform, and the contract of carriage is between the customer and the underlying carrier. Westline maintains the carrier API integrations and rate agreements; carriers bill Westline for label generation under our negotiated rates, and Westline charges the customer through the platform for the corresponding shipping service. Westline is not a motor carrier and is not liable for cargo loss, damage, or delay attributable to the underlying carrier; cargo claims must be filed directly with the responsible carrier in accordance with the carrier's tariff.
02Account Eligibility
The platform is available only to (a) registered businesses with a valid U.S. tax identification number or sole-proprietor structure, (b) U.S.-based businesses or individuals with a U.S. mailing address and U.S. bank account, and (c) users who are 18 years of age or older. Guest checkouts are subject to additional verification requirements and per-transaction limits as described at checkout. Westline reserves the right to require additional documentation to verify eligibility at any time.
03Payment
All shipments must be paid in full before a label is generated. Prices shown reflect the customer's pricing tier, the discounted rate Westline passes through based on the customer's account status. Payments are processed securely through Westline's third-party payment processor. Westline Trade Partners LLC will appear on the customer's billing statement.
04Card on File Authorization
By saving a payment method on the platform, the customer authorizes Westline to store that payment method through Westline's third-party payment processor and to charge it for: (a) shipping label charges as authorized at booking; (b) carrier Billbacks as defined in these Terms; (c) recurring subscription fees for any paid tier the customer elects; and (d) any other charges expressly authorized by the customer. Saved payment methods may be updated or removed by the customer through the Westline dashboard at any time, subject to the customer's tier requirements. Payment data is stored by Westline's PCI-DSS-compliant payment processor; Westline does not store full card numbers, CVVs, or related secret data.
05Weight and Dimensional Adjustments
Shipping rates are calculated based on the weight and dimensions the customer provides at the time of booking. If the carrier (UPS, FedEx, USPS, FedEx Freight, or any other) determines the actual weight or dimensions differ from what was declared at booking, the customer's payment method on file may be charged the difference, plus any carrier-imposed correction or audit fees. The customer acknowledges and accepts this liability by agreeing to these terms before each shipment payment.
06Carrier Billbacks
The customer acknowledges that carriers conduct routine audits of shipment dimensions, weight, residential status, address accuracy, packaging, and other billing factors. Any adjustments, surcharges, or correction fees assessed by a carrier (collectively, "Billbacks") for shipments booked through Westline are the sole responsibility of the customer. Billbacks include but are not limited to dimensional-weight corrections, weight reweighs, address-correction fees, residential-delivery surcharges, delivery-area surcharges, fuel surcharges, signature-required service fees, return-to-sender fees, undeliverable-package handling fees, and carrier audit fees. By using the platform, the customer authorizes Westline to charge the customer's payment method on file for any Billback assessed by a carrier within ninety (90) days of label generation. Westline will provide the customer with the carrier's documentation of the adjustment when reasonably available. Westline is not the originator of the Billback; disputes regarding the Billback's validity must be raised directly with the carrier. Westline may, at its discretion, assist the customer with the carrier dispute process as a customer-service convenience.
07Refund Policy
Labels may be voided and refunded subject to the originating carrier's void window, typically 24 hours after label creation and only if the package has not yet been scanned or picked up by the carrier. After the carrier's void window expires, Westline cannot guarantee the carrier will accept a void; in those cases Westline may, at its discretion, issue a refund of the platform charge while the carrier label remains active. A cancellation fee of 3.5% of the label price is deducted from all refunds to cover non-recoverable payment-processing costs. Approved refunds are returned to the original payment method within 5 to 10 business days. Void requests can be submitted through the customer's Westline dashboard or by contacting info@westlinetp.com with the WL reference number.
08Limitation of Liability
Westline is not responsible for carrier delays, lost packages, or damage occurring after a package is tendered to the carrier. All claims for loss or damage must be filed directly with the carrier handling the shipment (UPS, FedEx, USPS, FedEx Freight, or other). Westline may, at its discretion, assist the customer with claim filing as a customer-service convenience, but Westline is not a party to any carrier claim. Westline's total aggregate liability to the customer for any claim arising out of or relating to the platform or these Terms is capped at the greater of: (a) the amount paid by the customer for the specific shipment in dispute; (b) for any claim relating to the software platform itself (uptime, data handling, account access), the total subscription fees paid by the customer to Westline in the twelve (12) months immediately preceding the event giving rise to the claim; or (c) one hundred U.S. dollars ($100). This cap does not apply to liability for gross negligence, willful misconduct, or a confirmed data breach attributable to Westline. In no event shall Westline be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption. The customer's exclusive monetary remedy for platform downtime is the service credit described in the Service Level Agreement available at westlinetp.com/sla.
09Indemnification
The customer shall indemnify, defend, and hold harmless Westline, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) the customer's use of the platform; (b) the contents of any shipment booked through the platform; (c) the customer's violation of any carrier policy, applicable law, or these Terms; (d) the customer's misrepresentation of shipment weight, dimensions, contents, or destination; (e) any third-party claim arising from a shipment booked through the platform; (f) any breach of the customer's representations, warranties, or obligations under these Terms; (g) the customer's Uploaded Content, including Westline's authorized hosting, storage, and processing of it; or (h) any claim that the customer's Uploaded Content, or any shipment, content, or material provided by the customer, infringes, misappropriates, or violates any patent, copyright, trademark, trade secret, or other intellectual property or proprietary right of any third party.
10Prohibited Items
Westline does not guarantee pickup or delivery of items prohibited by the originating carrier or applicable law. The customer is solely responsible for ensuring each shipment complies with all carrier and regulatory requirements, including but not limited to the UPS, FedEx, USPS, and FedEx Freight prohibited-items lists, hazardous-materials regulations, and any applicable federal, state, or local law. The customer's attestations at checkout regarding shipment contents are binding. A current list of prohibited items is available at westlinetp.com/prohibited-items. Westline reserves the right to refuse service for any shipment at its sole discretion and to immediately suspend or terminate any account found to be shipping prohibited items.
11Third-Party Integrations
When the customer connects a third-party integration to the platform (including Shopify, eBay, QuickBooks Online, Fishbowl, Cin7, or other point-of-sale, inventory, or e-commerce systems), the customer authorizes Westline to access the integration's order, customer, and product data and to submit fulfillment, label, and tracking updates on the customer's behalf. This access is used exclusively for shipping label generation, order fulfillment, and platform operation. The customer may revoke any integration access at any time from the Westline dashboard. The customer is responsible for ensuring it has the legal right to share third-party-integration data with Westline.
12Uploaded Content and Acceptable Use
The platform allows the customer to upload, submit, or transmit content, including package and shipment photographs, shipment and recipient data, business records, documents submitted for verification, and other materials (collectively, "Uploaded Content"). License to Westline. The customer retains all ownership rights in its Uploaded Content. By uploading or submitting Uploaded Content, the customer grants Westline a non-exclusive, worldwide, royalty-free, fully paid-up license to host, store, copy, process, transmit, display, and create technical reproductions of that Uploaded Content solely as necessary to operate the platform and provide the service to the customer (for example, to generate labels, attach photographs to a shipment record, transmit data to the relevant carrier, support tracking, support claims, and meet legal and recordkeeping obligations). This license exists only for the purpose of providing the service and ends when the Uploaded Content is deleted from Westline's active systems, except for residual copies retained in routine backups and copies Westline must keep to comply with law, resolve disputes, or enforce its agreements. Westline does not use Uploaded Content to train artificial intelligence or machine learning models and does not sell Uploaded Content. Customer representations. The customer represents and warrants that it owns or has all rights, licenses, consents, and permissions necessary to upload its Uploaded Content and to grant the license above, and that the Uploaded Content, and Westline's authorized use of it, does not and will not infringe, misappropriate, or violate any third party's intellectual property rights, privacy rights, publicity rights, or other rights, and does not violate any applicable law. Acceptable use. The customer shall not upload, submit, transmit, or store any content that: (a) infringes or misappropriates any patent, copyright, trademark, trade secret, or other intellectual property or proprietary right; (b) is unlawful, defamatory, fraudulent, obscene, harassing, or that violates the privacy or publicity rights of any person; (c) contains any virus, malware, ransomware, or other malicious code, or is designed to disrupt, disable, overburden, or impair the platform or any connected system; (d) attempts to gain unauthorized access to the platform, other accounts, or Westline systems, or to circumvent any security, authentication, or rate-limiting control; or (e) violates any carrier policy, these Terms, or applicable law. Removal and enforcement. Westline does not pre-screen Uploaded Content but reserves the right, at its sole discretion and without obligation, to review, refuse, remove, or disable access to any Uploaded Content that Westline believes violates these Terms or applicable law, or that exposes Westline or any third party to liability. Westline may suspend or terminate the account of any customer who violates this section, consistent with the Account Termination section.
13Account Termination
Westline reserves the right to suspend or terminate any account, with or without notice, for: (a) violation of these Terms; (b) fraudulent activity including but not limited to misrepresentation of shipment contents, weight, or dimensions; (c) chargebacks or disputed payments initiated without prior contact with Westline support; (d) repeated carrier Billbacks indicating a pattern of misdeclaration; (e) shipment of prohibited items; (f) abuse of the platform's automated systems or APIs; (g) failure to maintain a valid payment method on file when required by the customer's tier; or (h) any conduct that exposes Westline to legal, regulatory, or financial risk. Any outstanding balances, including unsettled Billbacks and any applicable subscription charges, remain due upon termination. Termination does not relieve the customer of liability for any claim that accrued before the date of termination.
14Data Processing
By using the platform, the customer consents to Westline's collection, use, and processing of customer data as described in Westline's Privacy Policy at westlinetp.com/privacy and, for business customers acting as data controllers, the Data Processing Agreement at westlinetp.com/dpa. Customer data may include business information, shipment addresses, recipient contact information, payment-method tokens, shipment metadata, and platform usage data. Westline shares customer data with carriers (for label generation and tracking), Westline's payment processor (for transaction processing), and other service providers (for hosting, analytics, monitoring, email delivery, and similar functions) only as necessary to provide the platform service. Westline does not sell personal information, does not share personal information for cross-context behavioral advertising, and does not use customer data to train artificial intelligence or machine learning models. California residents have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) as described in the Privacy Policy. The customer represents and warrants that it has the legal right to share with Westline any personal data of its own customers or recipients (such as recipient contact information) for the purpose of shipment processing.
15Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law principles. Informal resolution first. Before starting an arbitration, the party raising a dispute must first try to resolve it informally by sending a written description of the dispute, the relief requested, and the party's contact information to the other party (to Westline at info@westlinetp.com). Westline and the customer agree to attempt in good faith to resolve the dispute by informal discussion for thirty (30) days from the date that notice is received. Arbitration may begin only after that thirty (30) day period ends without a resolution. Binding arbitration. Except for the matters carved out below, any dispute, claim, or controversy arising out of or relating to these Terms or the platform that is not resolved through informal resolution shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA). This agreement to arbitrate is governed by the Federal Arbitration Act. The arbitration shall be seated in Hillsborough County, Florida, conducted in the English language by a single neutral arbitrator, and judgment on the award may be entered in any court of competent jurisdiction. Arbitration is not court, and the arbitrator's review and procedures are more limited than in court. Which AAA rules apply. If the customer is an individual using the platform primarily for personal, family, or household purposes (a consumer), the arbitration shall be conducted under the AAA Consumer Arbitration Rules, including the Costs of Arbitration schedule in those rules. For all other customers, including businesses and individuals using the platform for commercial purposes, the arbitration shall be conducted under the AAA Commercial Arbitration Rules. The applicable rules are available at www.adr.org, and the AAA can be reached at 1-800-778-7879. The arbitrator, not any court, shall decide threshold questions about the interpretation, scope, applicability, and enforceability of this arbitration agreement, except that a court (not the arbitrator) shall decide any challenge to the class, collective, and representative action waiver below. Mass and coordinated filings. If twenty-five (25) or more demands for arbitration that raise substantially similar claims and are represented by or coordinated among the same or coordinated counsel are submitted against Westline (or by Westline) within a ninety (90) day period, the AAA Mass Arbitration Supplementary Rules shall apply, and the parties agree to the following batching and bellwether process. The demands shall be administered in sequential batches of no more than fifty (50) cases at a time. The parties shall first arbitrate a representative set of bellwether cases (up to ten cases, with each side selecting half) to inform resolution of the remaining cases. The applicable statutes of limitation shall be tolled for cases awaiting their batch. After the bellwether cases are decided, the parties shall promptly engage in a single global mediation session before any further batches proceed. This process is intended to manage cost and delay fairly for both sides and shall be administered by the AAA. Nothing in this paragraph limits any party's right to opt out of arbitration under the opt-out paragraph below. Class action waiver. All arbitrations shall proceed on an individual basis only. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. The customer and Westline each waive any right to bring or participate in a class action, collective action, mass action (except as administered under the batching process above), private attorney general action, or other representative proceeding, and the arbitrator may not consolidate or join the claims of more than one person without the consent of all affected parties. If this class, collective, and representative action waiver is found to be unenforceable as to a particular claim or request for relief, then that claim or request for relief (and only that claim or request for relief) shall be severed and brought in a court of competent jurisdiction in Hillsborough County, Florida, and the remaining claims shall continue in arbitration. Small-claims carve-out. Either party may bring an individual claim in a small claims court of competent jurisdiction if the claim qualifies and remains in that court on an individual (non-class, non-representative) basis. This is an alternative to arbitration for qualifying claims and does not waive the arbitration agreement for any other dispute. Intellectual property and injunctive carve-out. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction for matters relating to intellectual property, unauthorized access to or use of the platform, or breach of confidentiality obligations, without first completing informal resolution or arbitration. Right to opt out of arbitration. The customer may opt out of this arbitration agreement (including the class action waiver) by sending written notice to Westline at info@westlinetp.com within thirty (30) days after the customer first accepts these Terms (or, for an existing customer, within thirty (30) days after these Terms are first published as version 1.2.0). The notice must include the customer's name, account email, and a clear statement that the customer is opting out of arbitration. Opting out is the only way to preserve the right to litigate a future dispute in court (other than the carve-outs above), and it has no effect on any other part of these Terms. A customer who opted out of a prior version's arbitration agreement remains opted out and need not opt out again. Arbitration fees. For consumer arbitrations governed by the AAA Consumer Arbitration Rules, the allocation of filing, administrative, and arbitrator fees shall follow the Costs of Arbitration schedule in those rules, and Westline shall pay the portion of those fees allocated to the business under that schedule. Each party otherwise bears its own attorneys' fees and costs except where applicable law or the arbitrator's award provides otherwise. For commercial arbitrations, fees are allocated as provided in the AAA Commercial Arbitration Rules. No ICC. Arbitration under these Terms is administered solely by the American Arbitration Association under the rules identified above. The International Chamber of Commerce (ICC) Rules of Arbitration do not apply. Jury trial waiver. To the fullest extent permitted by law, the customer and Westline each waive any right to a jury trial in any matter arising out of or relating to these Terms or the platform.
16Changes to Terms
We may update these terms at any time. We will notify registered users of material changes via email and post the updated terms at westlinetp.com/terms. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.
Contact
For questions about these terms, contact us at info@westlinetp.com
Westline Trade Partners LLC - United States