Terms of Service
Last updated: May 28, 2026
By accessing or using Westline Trade Partners, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our platform. These terms apply to all users including direct members and Shopify merchants who connect their stores.
01Service Description
Westline Trade Partners LLC ("Westline") operates a software platform that enables registered businesses to generate carrier shipping labels (parcel and freight) through Westline's negotiated rate agreements with major carriers, including UPS, FedEx, USPS, and FedEx Freight. Westline does not transport, take possession of, or physically handle any shipment. The customer is the shipper of record for each shipment booked through the platform. Westline maintains the carrier API integrations and rate agreements; carriers bill Westline for label generation under our negotiated rates, and Westline charges the customer through the platform for the corresponding shipping service.
02Account Eligibility
The platform is available only to (a) registered businesses with a valid U.S. tax identification number or sole-proprietor structure, (b) U.S.-based businesses or individuals with a U.S. mailing address and U.S. bank account, and (c) users who are 18 years of age or older. Guest checkouts are subject to additional verification requirements and per-transaction limits as described at checkout. Westline reserves the right to require additional documentation to verify eligibility at any time.
03Payment
All shipments must be paid in full before a label is generated. Prices shown reflect the customer's pricing tier - the discounted rate Westline passes through based on the customer's account status. Payments are processed securely through Westline's third-party payment processor. Westline Trade Partners LLC will appear on the customer's billing statement.
04Card on File Authorization
By saving a payment method on the platform, the customer authorizes Westline to store that payment method through Westline's third-party payment processor and to charge it for: (a) shipping label charges as authorized at booking; (b) carrier Billbacks as defined in these Terms; (c) recurring subscription fees for any paid tier the customer elects; and (d) any other charges expressly authorized by the customer. Saved payment methods may be updated or removed by the customer through the Westline dashboard at any time, subject to the customer's tier requirements. Payment data is stored by Westline's PCI-DSS-compliant payment processor; Westline does not store full card numbers, CVVs, or related secret data.
05Weight & Dimensional Adjustments
Shipping rates are calculated based on the weight and dimensions the customer provides at the time of booking. If the carrier (UPS, FedEx, USPS, FedEx Freight, or any other) determines the actual weight or dimensions differ from what was declared at booking, the customer's payment method on file may be charged the difference, plus any carrier-imposed correction or audit fees. The customer acknowledges and accepts this liability by agreeing to these terms before each shipment payment.
06Carrier Billbacks
The customer acknowledges that carriers conduct routine audits of shipment dimensions, weight, residential status, address accuracy, packaging, and other billing factors. Any adjustments, surcharges, or correction fees assessed by a carrier (collectively, "Billbacks") for shipments booked through Westline are the sole responsibility of the customer. Billbacks include but are not limited to dimensional-weight corrections, weight reweighs, address-correction fees, residential-delivery surcharges, delivery-area surcharges, fuel surcharges, signature-required service fees, return-to-sender fees, undeliverable-package handling fees, and carrier audit fees. By using the platform, the customer authorizes Westline to charge the customer's payment method on file for any Billback assessed by a carrier within ninety (90) days of label generation. Westline will provide the customer with the carrier's documentation of the adjustment when reasonably available. Westline is not the originator of the Billback; disputes regarding the Billback's validity must be raised directly with the carrier. Westline may, at its discretion, assist the customer with the carrier dispute process as a customer-service convenience.
07Refund Policy
Labels may be voided and refunded subject to the originating carrier's void window - typically 24 hours after label creation and only if the package has not yet been scanned or picked up by the carrier. After the carrier's void window expires, Westline cannot guarantee the carrier will accept a void; in those cases Westline may, at its discretion, issue a refund of the platform charge while the carrier label remains active. A cancellation fee of 4% of the label price (minimum $4.00) is deducted from all refunds to cover non-recoverable payment-processing costs. Approved refunds are returned to the original payment method within 5-10 business days. Void requests can be submitted through the customer's Westline dashboard or by contacting info@westlinetp.com with the WL reference number.
08Limitation of Liability
Westline is not responsible for carrier delays, lost packages, or damage occurring after a package is tendered to the carrier. All claims for loss or damage must be filed directly with the carrier handling the shipment (UPS, FedEx, USPS, FedEx Freight, or other). Westline may, at its discretion, assist the customer with claim filing as a customer-service convenience, but Westline is not a party to any carrier claim. Westline's total aggregate liability to the customer for any claim arising out of or relating to the platform or these Terms shall not exceed the greater of (a) the amount paid by the customer for the specific shipment in dispute, or (b) one hundred U.S. dollars ($100). In no event shall Westline be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption.
09Indemnification
The customer shall indemnify, defend, and hold harmless Westline, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) the customer's use of the platform; (b) the contents of any shipment booked through the platform; (c) the customer's violation of any carrier policy, applicable law, or these Terms; (d) the customer's misrepresentation of shipment weight, dimensions, contents, or destination; (e) any third-party claim arising from a shipment booked through the platform; or (f) any breach of the customer's representations, warranties, or obligations under these Terms.
10Prohibited Items
Westline does not guarantee pickup or delivery of items prohibited by the originating carrier or applicable law. The customer is solely responsible for ensuring each shipment complies with all carrier and regulatory requirements, including but not limited to the UPS, FedEx, USPS, and FedEx Freight prohibited-items lists, hazardous-materials regulations, and any applicable federal, state, or local law. The customer's attestations at checkout regarding shipment contents are binding. A current list of prohibited items is available at westlinetp.com/prohibited-items. Westline reserves the right to refuse service for any shipment at its sole discretion and to immediately suspend or terminate any account found to be shipping prohibited items.
11Shopify and Third-Party Integrations
When the customer connects a third-party integration to the platform (including Shopify, Fishbowl, Cin7, or other point-of-sale, inventory, or e-commerce systems), the customer authorizes Westline to access the integration's order, customer, and product data and to submit fulfillment, label, and tracking updates on the customer's behalf. This access is used exclusively for shipping label generation, order fulfillment, and platform operation. The customer may revoke any integration access at any time from the Westline dashboard. The customer is responsible for ensuring it has the legal right to share third-party-integration data with Westline.
12Account Termination
Westline reserves the right to suspend or terminate any account, with or without notice, for: (a) violation of these Terms; (b) fraudulent activity including but not limited to misrepresentation of shipment contents, weight, or dimensions; (c) chargebacks or disputed payments initiated without prior contact with Westline support; (d) repeated carrier Billbacks indicating a pattern of misdeclaration; (e) shipment of prohibited items; (f) abuse of the platform's automated systems or APIs; (g) failure to maintain a valid payment method on file when required by the customer's tier; or (h) any conduct that exposes Westline to legal, regulatory, or financial risk. Any outstanding balances, including unsettled Billbacks and any applicable subscription charges, remain due upon termination. Termination does not relieve the customer of liability for any claim that accrued before the date of termination.
13Data Processing
By using the platform, the customer consents to Westline's collection, use, and processing of customer data as described in Westline's Privacy Policy. Customer data may include business information, shipment addresses, recipient contact information, payment-method tokens, shipment metadata, and platform usage data. Westline shares customer data with carriers (for label generation and tracking), Westline's payment processor (for transaction processing), and other service providers (for hosting, analytics, monitoring, email delivery, and similar functions) only as necessary to provide the platform service. Westline does not sell customer data. The customer represents and warrants that it has the legal right to share with Westline any personal data of its own customers or recipients (e.g., recipient contact information) for the purpose of shipment processing.
14Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the platform that cannot be resolved through informal discussion within thirty (30) days shall be resolved exclusively through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in Hillsborough County, Florida, by a single arbitrator, and judgment on the award may be entered in any court of competent jurisdiction. The customer waives any right to a jury trial and any right to participate in a class action, collective action, or representative action. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction for matters relating to intellectual property, unauthorized access to the platform, or breach of confidentiality obligations.
15Changes to Terms
We may update these terms at any time. We will notify registered users of material changes via email and post the updated terms at westlinetp.com/terms. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.
Contact
For questions about these terms, contact us at info@westlinetp.com
Westline Trade Partners LLC - United States